Eon Technologies’ "Application Management" service provides ongoing support once the components have been successfully integrated into a live environment.

This service covers :

• Live support at the client site (first level of support)
• Remote problem investigation and resolution (second level of support)

Eon Technologies injects skilled teams that provide live and remote maintenance support exclusively for the engineered components. These teams guarantee compliance with the Service Level Agreement.

In addition, the support process includes comprehensive regression test mechanisms with adequate data, stringent configuration management, logs to monitor all incidents, and stringent compliance with the SLA.